Here at Silver by Mail providing the best quality products and service is extremely important to us. If you are not completely satisfied, please return the goods to us, unused and in the original packaging, within 28 days and we will happily provide a refund or alternatively, exchange the item accordingly. Please note all returned items need to be returned unworn via Royal Mail.
Please note, once personalised items have been personalised, they are non returnable.
Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited. We will only refund return/exchange postage costs if the item returned is faulty.
However, goods received damaged in transit will be replaced at no cost with free delivery provided you inform us of any breakage within three days of receiving the order.
In order to return goods to us:
Please complete the reverse side of the dispatch note included within your order detailing the items being returned and how you wish to proceed. We would be grateful if you could include a contact telephone number or email address so that we may contact you regarding your return if necessary.
If you do not have a copy of the delivery note, please include a covering letter within your return parcel, including your address details, telephone number, the reason for return and how you wish to proceed.
Please ensure that the goods are returned using the FREEPOST returns label located on the dispatch note, in the original packaging or a padded, protected envelope to:
FREEPOST RTLH-ZKYB-RYSA, Silver, Nottingham NG4 1BR
Unfortunately we cannot accept returns via courier services as this is a freepost address provided by Royal Mail.
It is not necessary to return goods to us using the Royal Mail Recorded/Special Delivery service. However, we strongly recommend you obtain a free receipt of postage from the Post Office as proof of postage, as we will not accept responsibility for parcels lost in transit.
Unfortunately, any parcels returned from an international address will be at your own cost. Subsequent redispatch of returned/exchanged items will be subject to additional shipping costs. As stated above, we also recommend a free receipt of postage be obtained when returning orders from overseas as we will not accept responsibility for parcels lost in transit.
For the overseas returns address, please contact customer services on 0345 307 3297 or firstname.lastname@example.org