All of our jewellery carries a full money back guarantee. Any item you order from us can be returned within 28 days for a full refund or exchange. Please ensure that the goods are in perfect condition, unused and in their original packaging. Remember to include your name and address and whether you would like a refund or exchange.
Goods returned to us arriving damaged, or lost, will not be credited. The delivery charge on the original order is not refunded.
Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within three days of receiving the order.
Our products are guaranteed against manufacturing faults, but not misuse. To maintain the condition of your jewellery remove when showering, swimming or when undertaking manual or domestic work.
All our silver jewellery items are Assay standard and Hallmarked when over the required 7.78 grams. The silver we use is 925 sterling silver, so you can feel assured that the silver we use is of the highest quality. All solid gold items are hallmarked and certified by Assay. Some of our items may be laser hallmarked, these will often be found on the inside of the product.
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While our watches are manufactured to the highest standards, we do advise: avoid contact with any corrosive agent, cleaning solvent, body cream, perfume or cosmetic spray. The chemical action of such materials will cause tarnishing of the watch case and bracelet, loosen the fixtures of any decorative stones and may damage vital rubber seals. Please also note that it is the nature of real leather straps to change characteristics over time picking up marks and stains with normal use. Leather is a natural, porous material and we would strongly avoid exposing it to water and moisture, as this will shorten the lifespan. Should your leather strap get wet we recommend wiping it carefully with a soft dry cloth and allowing it to dry at room temperature.
Your watch is guaranteed for 24 months against defective parts of construction. This guarantee is from the date of purchase and is only valid with proof of purchase and verified by a dealer stamp. This guarantee shall be void if the watch has been taken apart or repaired by anyone but ourselves in our own service department. Please note that this guarantee does not cover normal wear and tear, damage caused by accident or maltreatment and water penetration. Batteries, straps, bracelets, plating finish and decorative stones are not covered by this guarantee. This guarantee is in addition to the consumers statutory and does not affect them.
Please return your watch along with a cheque payable to Icon Watches for £6.95 (to cover administration, postage and insurance), a completed guarantee card and proof of purchase. We accept no liability for loss or damage without these remittances. Please return your watch (securely packaged) to: A.C.C 253 High Road, Leytonstone, London, E11 4HH. We cannot accept responsibility for damage or loss caused in transit and recommend that all watches be returned by registered post.