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Free delivery over £50
4.9/5 customer experience rating
Free UK returns

Customer Services

Returns Policy

Here at Silver by Mail providing the best quality products and service is extremely important to us. If you are not completely satisfied, please return the goods to us, unused and in the original packaging, within 14 days and we will happily provide a refund or alternatively, exchange the item accordingly. Please note all returned items need to be returned unworn.

Please note, once personalised items have been personalised, they are non returnable.

Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited. We will only refund return/exchange postage costs if the item returned is faulty.

However, goods received damaged in transit will be replaced at no cost with free delivery provided you inform us of any breakage within three days of receiving the order.

Christmas Returns:

Please be advised that we have extended our Christmas returns policy until 14th January 2019.

We would be grateful if you could keep the original packaging that the order will be delivered in so that in the case of a return we will easily be able to trace your order.

Please also note that all returned items need to be returned unworn and in their original condition unless otherwise damaged.

 

In order to return goods to us:

Please complete the reverse side of the dispatch note included within your order detailing the items being returned and how you wish to proceed. We would be grateful if you could include a contact telephone number or email address so that we may contact you regarding your return if necessary.

If you do not have a copy of the delivery note, please include a covering letter within your return parcel, including your address details, telephone number, the reason for return and how you wish to proceed.
Please ensure that the goods are returned using the FREEPOST returns label located on the dispatch note, in the original packaging or a padded, protected envelope to:

FREEPOST RTLH-ZKYB-RYSA, Silver, Nottingham, NG4 1BR

It is not necessary to return goods to us using the Royal Mail Recorded/Special Delivery service. However, we strongly recommend you obtain a free receipt of postage from the Post Office as proof of postage, as we will not accept responsibility for parcels lost in transit.
 

International Returns:

Unfortunately, any parcels returned from an international address will be at your own cost. Subsequent redispatch of returned/exchanged items will be subject to additional shipping costs. As stated above, we also recommend a free receipt of postage be obtained when returning orders from overseas as we will not accept responsibility for parcels lost in transit.

For the overseas returns address, please contact customer services on 0345 307 3297 or contactus@silver.uk.com