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Free delivery over £50
4.9/5 customer experience rating
Free UK returns

Customer Services

How to Order

There are numerous ways to place an order with us here at Silver By Mail.

Online

If you are browsing our website and you see a product you would like to order, you can select the product by clicking on the image. If you wish to order a ring, don't forget to enter your ring size in the size box. If you wish to order more than one of any particular item, please change the number in the quantity box. To order, click on the "Add to Basket" button.

On the following page, you will be able to see your order information. Please check that it is correct. You then have four options: you can clear the order, update it, continue shopping, or go to the checkout.

Before being able to checkout, those shopping with us for the first time should complete the new customer registration. Please fill in the online form and click on register. Existing customers can sign in at this stage. By entering your user name, which is the same as your email address, and the password you have chosen. This will confirm your personal details.

Your primary delivery address is the same as the billing address you entered at registration. You may wish for the jewellery you order to be sent to an address other than your own primary address, you can do this by filling in the new address form and adding the new address, this will be stored in case of future requirement.

Finally, please enter your card details on our 100% secure server. For more information please go to our online security page.

By Telephone

Telephone 0345 307 3297 Monday to Friday 9.00am - 6.00pm, Saturday and Sunday 10.00am - 4.00pm.

All calls charged at local rate. Please have the following details ready:

  •        The product item code and size where applicable.

  •        Any items to be delivered as gifts, with their message and delivery address.

  •        Your credit card details (we accept Switch, MasterCard, Visa, Delta, Visa Electron).

We will confirm that the items are in stock and when they will be delivered.

By Post or Fax

All our catalogues contain order forms. To request a catalogue, please call us at the above number or use the request catalogue page to send us request via e-mail, and we will be happy to send you one. You can also print out our online order form - download order form

Once you have decided what you would like to order, complete the order form and send it to:

Freepost RTLH-ZKYB-RYSA, Silver, Nottingham, NG4 1BR

Or fax it to 0800 092 9220

 

Thank you very much for shopping with us!